This Refund Policy outlines the circumstances under which refunds may be issued on the Crowd77 platform (“Crowd77”, “we”, “our”, “us”), a donation-based crowdfunding platform operated by 77 Technologies Limited.
By using the Crowd77 platform, donors, fundraiser organizers, and beneficiaries acknowledge and agree to the terms contained in this Refund Policy.
Donations made on Crowd77 are generally considered voluntary and non-refundable.
When donors contribute to a fundraiser, they acknowledge that:
Except as specifically provided in this policy or required by law, donations cannot be reversed once successfully processed.
Refunds may only be considered under the following circumstances:
Crowd77 reserves the sole discretion to determine whether a refund request or refund event qualifies under this policy.
Where a fundraiser is flagged for suspected fraud, misrepresentation, prohibited activity, policy violations, or other compliance concerns, Crowd77 reserves the right to:
If, following investigation, Crowd77 determines that refunds should be issued, donor refunds may be initiated automatically. Refund amounts will depend on whether the organizer has made any withdrawals:
If the fundraiser organizer has not withdrawn any funds, donors will receive a full refund of their donation amount excluding
If the fundraiser organizer has already made partial withdrawals, donors may receive a proportionate refund based on the remaining available balance.
Refund calculations will exclude:
Refund amounts may vary depending on:
Once funds have been withdrawn by a fundraiser organizer or beneficiary, Crowd77 may not be able to recover all funds
In such situations
Crowd77 does not guarantee reimbursement where funds are no longer recoverable.
Donors may contact Crowd77 support to request a review where:
Submission of a refund request does not guarantee approval.
Crowd77 may request additional information before making a decision.
Donors should contact Crowd77 support before initiating payment disputes or chargebacks with their financial institution.
Fraudulent or abusive chargebacks may result in:
Crowd77 reserves the right to dispute invalid chargeback claims.
Approved refunds are typically processed within
Processing timelines may vary depending on:
Refunds will generally be returned to the original payment method used for the donation.
The following fees are generally non-refundable:
Crowd77 reserves the right to:
Users agree to cooperate fully with investigations.
Crowd77 acts solely as a technology platform connecting donors and fundraiser organizers.
Crowd77 does not guarantee:
To the fullest extent permitted by law, Crowd77 shall not be liable for losses arising from donations made through the platform.
Crowd77 reserves the right to update or modify this Refund Policy at any time.
Updated versions will be published on the platform
Continued use of the platform constitutes acceptance of the revised policy.
For refund-related inquiries, users may contact:
Crowd77 Support
77 Technologies Limited
support@crowd77.com